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RARE Portal 
December 2024

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RARE Portal eNewsletter
December 2024

A Word From Our CEO

Hi RVA Supporter,


Work on the Rare Awareness Rare Education (RARE) Portal has steadily progressed throughout 2024. The “provision of an accessible multi-purpose digital repository of information and resources for rare diseases, including available care and support services” is a key deliverable of the Australian Government’s National Strategic Action Plan for Rare Diseases (the Action Plan). Initial development of the RARE Portal was funded by the Australian Government with Rare Voices Australia (RVA) receiving $1 million over three years from 1 July 2021 to 30 June 2024 to lead the collaborative development of the RARE Portal and other education activities. We are pleased that funding for the RARE Portal will continue until at least September 2025.


Thank you to our RVA Partner group/organisation leaders who have shown so much enthusiasm about the RARE Portal and a genuine willingness to work with RVA to develop individual rare disease pages. It was fantastic to hear the excitement from all rare disease stakeholders about the RARE Portal at the 2024 National Rare Disease Summit (the Summit) in November. As reiterated at the Summit by attendees, the RARE Portal has become an integral platform for key stakeholders in the rare disease sector as it is customised for Australia and houses and links to important rare disease initiatives such as the RARE Helpline that work towards the best outcomes for Australians living with a rare disease. Our RARE Portal team is excited to progress this important work in 2025 and beyond and will continue reaching out to RVA Partner groups/organisations to assist with developing individual rare disease pages. We are working alphabetically through our RVA Partner group/organisation list.


Rare Awareness Rare Education (RARE) Portal Refresh in 2025


RVA is excited to share that we will be undertaking a RARE Portal refresh in 2025. Since taking the first steps in 2020 to start developing the RARE Portal, RVA has conducted over 50 interviews with RVA Partner groups/organisations and key stakeholders in the rare disease sector. RVA has adopted an iterative approach with RARE Portal development that prioritises collaboration and generating feedback from key stakeholders in the sector. This robust and extensive consultation process remains central to the RARE Portal’s ongoing development and the input and feedback generated to date will be central to the refresh. While paramount to the quality of content on the site, this process is also time consuming. Our team continues to progress several pages for all interviews conducted to date and are working to publish these pages as soon as possible.


2025-27 Rare Voices Australia Ambassador Program


Many of you will have heard from and spoken with our incredible inaugural RVA Ambassadors at several RVA events. Initially, RVA launched our Ambassador Program to coincide with our 10th anniversary in 2022 and the initiative has continued due to popular demand. The RVA Ambassador Program provides people living with a rare disease and those with professional experience of working with rare diseases with the opportunity to share their experiences with the broader rare disease sector.


To continue promoting diversity and showcasing the breadth of rare diseases and people’s unique stories, we will be refreshing our RVA Ambassador Program in 2025 through an expression of interest (EOI) process. We’re keen to hear from a broad range of Australians living with a rare disease, including carers; family members; those living with an undiagnosed rare condition; bereaved parents; people living with a disability; and so on. Learn more about what’s involved in being an RVA Ambassador and how to lodge an EOI via RVA’s website.


A big thank you to our inaugural ambassadors for their invaluable contributions: Katie Alexander; Andrew Bannister; Lachy Beckett; Ryan Brown; Ebony Callaghan; Nathan Charles; Tim Fulton; Tammie Rees; Beck Webber; and Renae Wood. At RVA, we never underestimate the difficulty of sharing personal experiences and you have all shared your stories so powerfully and been so generous with your time, effort and energy. We wish you all the best.


Wishing Everyone a Restful Holiday Break


With 2024 coming to an end, I’d like to acknowledge and thank the whole RVA team for their continued hard work and support – the RVA Board, our Scientific and Medical Advisory Committee, volunteers and especially my staff who exhibit such expertise, knowledge, persistence and good humour.


As this is our final RARE Portal eNewsletter for 2024, Merry Christmas to those who celebrate! I wish everyone a safe and wonderful start to 2025. It’s been another busy year for all rare disease stakeholders, and I hope you have a chance to rest and recharge over the holiday break. While there is always more work to do, it’s important to reflect on and celebrate what’s been achieved.


Nicole Millis
Chief Executive Officer
Rare Voices Australia

National Strategic Action Plan for Rare Diseases

In 2020, the Minister for Health launched the National Strategic Action Plan for Rare Diseases (the Action Plan). RVA led the collaborative development of the Action Plan, which has three interrelated Pillars. 

The RARE Portal has been funded by the Australian Government and is a key deliverable of the Action Plan. ‘Multi-stakeholder involvement and engagement’ and ‘collaborative governance and leadership’ are critical enablers of the Action Plan, while ‘person-centred’ and ‘equity of access’ are foundation principles. These critical enablers and foundation principles will continue to inform the RARE Portal’s development.

Read the Action Plan and a suite of communications materials

RARE Helpline

RARE Helpline. Service navigation and support for Australians living with rare and complex conditions. Photo of a telehealth worker.

The RARE Helpline provides service navigation support for rare and complex diseases. It aims to provide timely access to information and answer key questions people living with a rare and complex disease often face.


The RARE Helpline:

  • Supports people to connect with existing information that is reliable

  • Provides resources that respond to people’s specific needs

  • Helps to increase people’s health literacy and engagement with care and support services

  • Assists in connecting people with existing health services and/or professionals where possible

Contact Information and Hours


Phone: 0499 549 629
Hours: Monday to Friday 9.00am – 5.00pm (AEST)


Note: In the event of an emergency, call an ambulance on 000 or these support lines:


Suicide Call Back Service – 1300 659 467

Lifeline 24-hour counselling – 13 11 14

13Yarn - 13 92 76

Visit the RARE Helpline

Celebrating Our Inaugural RVA Ambassadors 

RVA first introduced our RVA Ambassador Program in 2022 to celebrate 10 years of rare disease advocacy and continued the initiative due to popular demand. At various RVA events, we have heard consistently from all stakeholders how valuable it has been to hear so many unique and diverse stories of living with a rare disease.


Thank you to our inaugural ambassadors, listed below, for their invaluable contributions since being appointed official RVA Ambassadors.

  • Katie Alexander

  • Andrew Bannister

  • Lachy Beckett 

  • Ryan Brown

  • Ebony Callaghan

  • Nathan Charles

  • Tim Fulton

  • Tammie Rees

  • Beck Webber

  • Renae Wood

Calling for Expressions of Interest
for the 2025-27 RVA Ambassador Program

To continue promoting diversity and showcasing the breadth of rare diseases and people’s unique stories, RVA will be refreshing our RVA Ambassador Program in 2025 through an expression of interest process. We’re keen to hear from a broad range of Australians living with a rare disease, including carers; family members; those living with an undiagnosed rare condition; bereaved parents; people living with a disability; and so on. Please note: This is a volunteer role and RVA does not have funding to provide remuneration to RVA Ambassadors. Learn more about the 2025-27 RVA Ambassador Program via RVA’s website.

Additions to the RARE Portal Since June 2024


Rare Disease Pages:


Information Page:

Visit 'A-Z Rare Diseases' page on the RARE Portal

Thank You to Australian Disorders of the Corpus Callosum (AusDoCC)

Thank you to Australian Disorders of the Corpus Callosum (AusDoCC) for codesigning the Corpus Callosum Disorders (CCD) (Group of Conditions) page with the RARE Portal team. AusDoCC is the peak support group for people with CCD in Australia and New Zealand.

View the Corpus Callosum Disorders (CCD) page on the RARE Portal

Thank You to Charles Bonnet Syndrome Foundation

Thank you to Charles Bonnet Syndrome Foundation for codesigning the Charles Bonnet Syndrome page with the RARE Portal team. The Charles Bonnet Syndrome Foundation is dedicated to raising awareness of Charles Bonnet Syndrome. 

View the Charles Bonnet Syndrome page on the RARE Portal

Thank You to Connective Tissue Disorders Network Australia

Thank you to RVA Partner, Connective Tissue Disorders Network Australia (CTDNA), for codesigning the Heritable Connective Tissue Disorders (HCTD) (Group of Conditions) and List of Heritable Connective Tissue Disorders (HCTD) pages with the RARE Portal team. CTDNA was established in early 2024, to empower Australians impacted by HCTD through advocacy, education, and collaboration.

View the Heritable Connective Tissue Disorders page on the RARE Portal
View the List of HCTD page on the RARE Portal

Thank You to Daniel Ferguson LGMD Foundation

Thank you to RVA Partner, Daniel Ferguson LGMD Foundation, for codesigning the Limb-Girdle Muscular Dystrophy (LGMD) (Group of Conditions) and Limb-Girdle Muscular Dystrophy 2A/R1 (LGMD 2A/R1) pages with the RARE Portal team. Daniel Ferguson LGMD Foundation aims to supports those living with all types of LGMD by improving their quality of life, increasing community awareness of the disorder and funding much-needed research into this disease for which no cure exists.

View the Limb-Girdle Muscular Dystrophy page on the RARE Portal
View the LGMD 2A/R1 page on the RARE Portal

Thank You to Fanconi Anaemia Support Australasia

Thank you to RVA Partner, Fanconi Anaemia Support Australasia (FASA), for codesigning the Fanconi Anaemia (FA) page with the RARE Portal team. FASA aims to unite and inform the Fanconi Anaemia community in Australia, New Zealand and beyond.

View the Fanconi Anaemia page on the RARE Portal

Thank You to Mito Foundation

Thank you to RVA Partner, Mito Foundation, for codesigning the Mitochondrial Encephalomyopathy, Lactic Acidosis and Stroke-Like Episodes (MELAS) page with the RARE Portal team. Mito Foundation aims to transform outcomes for the mito community by driving meaningful change and funding essential research into the prevention, diagnosis, treatment and cures of mitochondrial disorders.

View the Mitochondrial Encephalomyopathy, Lactic Acidosis and Stroke-Like Episodes (MELAS) page on the RARE Portal

Thank You to Myasthenia Alliance Australia

Thank you to RVA Partner, Myasthenia Alliance Australia, for codesigning the Congenital Myasthenic Syndromes (CMS), Lambert Eaton Myasthenic Syndrome (LEMS), Myasthenia Gravis pages with the RARE Portal team. Myasthenia Alliance Australia is the Australian peak body representing Australians living with neurological auto-immune conditions categorised under the term ‘Myasthenia’.

View the Congenital Myasthenic Syndromes (CMS) page on the RARE Portal
View the Lambert Eaton Myasthenic Syndrome (LEMS) page on the RARE Portal
View the Myasthenia Gravis page on the RARE Portal

Thank You to Myositis Association Australia

Thank you to RVA Partner, Myositis Association Australia, for codesigning the Myositis/Idiopathic Inflammatory Myopathy (Group of Conditions) page with the RARE Portal team. Myositis Association Australia provides support and connection for people living with Myositis.

View the Myositis/Idiopathic Inflammatory Myopathy page on the RARE Portal

RVA Office Closure for the Holiday Break

RVA's office, including the RARE Helpline, will be closed for the holiday break from Monday 23 December 2024 and will reopen on Wednesday 15 January 2025. Happy holidays to everyone and we wish you all a safe and restful break.


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